Select products by adding them to your cart. Modify quantities during checkout. Enter any discount codes you may have or login to automatically change the overall cost of your order. Enter your shipping address information. Pay using one of our multiple checkout payment methods. Customers will receive two emails about their order; 1) an email with your order details, 2) an email containing tracking information when it becomes available. Orders will be processed as soon as they are received and products will be created fresh to order. In most cases, products ship and customers are provided with tracking information within 2 business days of ordering.

No returns or refunds accepted. We don’t accept order cancellations or changes to an order after it has been processed. Products are made fresh at the time of ordering. Most products require 12 – 24 hours to cure after creation. We will do everything in our power to correct any issue you may have. Please contact us as soon as possible if you have any issue with your order during or after checkout. Contact us at (847) 702-6444 during normal business hours (9am-5pm CST) or send us a message anytime. Feel free to reach out to us about any issue with your order or if you have any questions or comments.

All of our handmade bath products are made fresh to order and we do not carry stock of any these products. Accessory items may be out of stock from time to time.

We will do everything in our power to correct any issue you may have. Please contact us as soon as possible if you have any issue with your order during or after checkout. Contact us at (847) 702-6444 during normal business hours (9am-5pm CST) or send us a message anytime.

We strive to create and pack our products in a conscientious and safe manner. Our products are; well-labeled, packed in a green fashion, shipped fast, shipped with tracking, and shipped the most affordable way possible, unless requested by the customer to be shipped faster. Several shipping options are provided during checkout.

In very rare cases bath bombs may not cure properly or may expand and fissure or form cracks around the mold line. This is only a cosmetic flaw and does not affect the product for normal use.

We have shipped our products to friends and family that live all over the world, especially near the equator, no one has reported any damage or melting of our products.

Yes I do! Learn more info about my loyalty program when you register for an account. Every purchase earns you points which can be redeemed for free products.

We currently ship through the USPS (United States Postal Service) using First-Class, Priority Mail, Flat Rate and Ground services. We are currently looking into shipping with DHL, UPS, FedEx as well as Independent Drivers.

We currently only ship within the United States. We unfortunately do not ship to any US territories, Puerto Rico, Guam or US Virgin Islands, Hawaii or Alaska. We are currently researching international shipping methods at this time.

Please contact us as soon as possible at (847) 702-6444 during normal business hours (9am-5pm CST) or send us a message to modify any final shipping details or changes to your order.

We are located in Gurnee, IL 60031 – Orders may be picked up in person if you live within the vicinity of our service area. Please email or call ahead of time and make sure you have an appointment or scheduled pick-up time. If you live extremely close, we may be able to deliver it to you! Here is a list of zip codes within a 5-15 miles radius of our location: 53140, 53141, 53142, 53143, 53144, 53158, 60002, 60003, 60020, 60030, 60031, 60046, 60048, 60060, 60061, 60073, 60079, 60083, 60085, 60087, 60099

Yes, please make sure you forward or print out your emailed receipt and give this to whoever will be picking up the item. Your order or receipt is required for verification during pick-up.

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Yes, this website and the checkout process is encrypted and protected with a Secure Socket Layer Certificate issued by cPanel®. We use Cloudflare® to protect against other domain related security. We take in-house privacy and confidential information very seriously. We will never sell your data. We use professional, responsible, secure environments and encrypted computers when working with our customers data. Financial data used to process orders is not kept on-site or in-house, instead this information is encrypted and processed online and is not available to our staff.

If you register or create an account the website will remember all of your previous orders.

While using our site we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”). This information is used solely for; shipping, order processing and emailing our clients about any changes or updates. We follow a strict protocol when talking with customers over the phone or via email when dealing with financial or personal information.

This website uses cookies which are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Try resetting your password or if you do not have an account yet, create one. If it seems to be something besides a forgotten password please send us a message. We will help you login as soon as possible.

If you experience issues with the website, here are a few things people have recommended you try:

• Power off and then restart your router.
• Restart your computer.
• Clear your browser’s web history or “cache”. This can be accomplished on most computers by hitting “CTRL+F5” while viewing the website or going into your browser’s options/settings.
• Update your browser.
• Try again during another time of day when less people are online.
• Try using a different browser.
• Try using a different computer.
• Try using a mobile device or tablet.

If you are still encountering issues please contact us at (847) 702-6444 during normal business hours (9am-5pm CST) or send us a message.